UJET Shines as a Leader Again in Fall G2 Reports!

UJET is a G2 User Satisfaction Leader for the 14th Consecutive Quarter in a Row!

UJET, Inc., the world’s most advanced contact center platform, is a Leader in the G2 Fall 2023 Reports for Contact Center Software, Call Center Infrastructure Software, and Live Chat Software. 

“We’re thrilled to see UJET as a Leader for User Satisfaction for the 14th Quarter in a Row. Our customers mean so much to the team at UJET, and to be recognized by them for 14 consecutive quarters is truly an honor, said Kristin King, Chief Customer Officer of UJET. ”

What sets UJET apart are the 71 badges UJET earned from G2 in the Fall 2023 Report along with a recurring favorite - the Users Love Us badge.

UJET earned its Leader status by receiving more than 900 positive reviews with an overall score of 4.7 out of 5 from verified users compared to similar products in three categories; Contact Center Software, Call Center Infrastructure, and Live Chat Software, all of which need 10 or more reviews to be included in G2 reports.

Of these 71 badges, UJET received the following accolades:

• UJET ranked #1 in 12 reports, including overall Usability Index for Contact Center Software for the 14th Quarter in a Row 
• UJET named a Leader in Contact Center Software for the 16th consecutive quarter
• 97% of users rate UJET 4 or 5 stars
• UJET named a Leader in Enterprise Usability index for Call Center Infrastructure, earning Best Usability, Easiest Admin, Easiest to Use and Best Meets Requirements badges
• UJET remains a Satisfaction Leader in Contact Center Software, with all Satisfaction scores ranking above average
• UJET Quality of Support is 95% (average is 90%)
• UJET Ease of Use is 97% (average is 90%)
• UJET Meets Requirements is 95% (average is 90%)
• UJET Ease of Admin is 94% (average is (90%)
• UJET Ease of Doing Business With is 96% (average is 91%)
• UJET Ease of Setup is 96% (average is 87%)

Sara Rossio, Chief Product Officer at G2 commented on these rankings stating; “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.” This establishes that UJET’s high ratings depend on customer feedback rather than biased opinions making it a reliable source for business owners looking for contact center solutions who want trustworthy reviews from their peers when purchasing software.

Thank you to our users for ranking us so highly on G2!