Creating a Customer First Organization: Technology and People
What does creating a customer-first organization really mean?
Find out how your company can benefit from putting customers at the center of all your decision-making.
Watch to learn:
- How enterprises can make the customer experience (CX) measurement their blueprint for success
- Why businesses must understand and act on customer preferences
- How to create a simplified framework for your customers’ journeys
- Why omnichannel is not a customer-first approach
- How to leverage branded calling to boost your omnichannel customer engagement
- How a phone call can lift ROI by five times