Optimizing Channels for Customer Support
Customer support is moving away from siloed, channel-focused experiences to seamless and identical customer experiences.
UJET’s latest research illustrates the actions and preferences customers are searching for in a seamless support experience.
Did you know:
- 72% of respondents thought that texting in real-time with an agent would improve their support experience.
- 70% of customers believe in-app messaging and chat would enhance their experience with customer support.
- 67% of respondents want the option to upload and share a photo with an agent so they can visually understand the problem.
Download the white paper today to learn how building a seamless and modern support strategy that embraces new tools and channels can increase customer satisfaction and drive business growth!