Embeddable Experience
Transcend Omnichannel to Deliver Unified CX for the Smartphone Era

Elevate your CX
- Eliminate channel switching and customers repeating themselves by providing end-to-end customer engagement from within your app
- Reduce customer frustration by providing a visual IVR experience that is consistent across all channels, rather than slow and robotic voice prompts
- Expedite resolution by presenting customers with an estimated wait time before selecting their preferred channel, or requesting a callback
- Balance hold times by dynamically offering channels based on current estimated wait times

Deliver more natural experiences
- Authenticate customers using existing pin, passcode, or biometric security methods already setup on their smartphone
- Allow direct sharing of photos, video, and text so customers can point directly to the problem, rather than having to describe it
- Automatically screen pop data from the app to the CRM record to reveal important user and diagnostic information to accelerate resolution
- Present information to agents in real time, and store all media and event data securely in the CRM.

Prompt your customers for timely CSAT feedback
- Resolve issues faster and collect satisfaction surveys on every interaction.
- Increase survey response rates without asking customers to invest more time