Transcend Omnichannel to Deliver Unified CX for the Smartphone Era
Elevate your CX
- Eliminate channel switching and customers repeating themselves by providing end-to-end customer engagement from within your app
- Reduce customer frustration by providing a visual IVR experience that is consistent across all channels, rather than slow and robotic voice prompts
- Expedite resolution by presenting customers with an estimated wait time before selecting their preferred channel, or requesting a callback
- Balance hold times by dynamically offering channels based on current estimated wait times
Deliver more natural experiences
- Authenticate customers using existing pin, passcode, or biometric security methods already setup on their smartphone
- Allow direct sharing of photos, video, and text so customers can point directly to the problem, rather than having to describe it
- Automatically screen pop data from the app to the CRM record to reveal important user and diagnostic information to accelerate resolution
- Present information to agents in real time, and store all media and event data securely in the CRM.
Prompt your customers for timely CSAT feedback
- Resolve issues faster and collect satisfaction surveys on every interaction.
- Increase survey response rates without asking customers to invest more time
“Easy tool to know CX information beforehand and very easy to make changes on customer information. Actions like ask for ID or proof of something in UJET help us to do our job easily and with efficiency.”