Modernize Your CX With UJET Virtual Agent
Many contact centers are turning to virtual AI tools to augment their agent workforce, manage fluctuating interaction volumes, and automate routine tasks so agents can focus on more complex support issues. However, traditional AI support solutions can feel robotic. As a result they’re often viewed as an unwelcomed roadblock and a point of frustration for the customer.
UJET’s Virtual Agent was designed with a different approach. It supports intelligent conversational AI for a more human-like conversation and can offload a variety of simple or complex tasks traditionally supported by a live agent. It intelligently monitors consumer sentiment and can perform a warm handoff or route directly to an agent when appropriate.