Automatically Create UJET Fields: Create Zendesk Contact and Ticket fields automatically. Fields are added to Zendesk and filled with UJET data.

UJET Direct Access Points: Intelligently route consumer segments, like VIPs, to specific IVR touchpoints. Update and customize routing rules in real-time and reflect changes instantly.

API Batching: Decrease Zendesk API requests with configurable API batching. Experience no Zendesk update delays or significant surcharges due to API limits.