End-User Info Lookup Flexibility: Determine the field to lookup consumer information. Use more than ANI phone numbers, including UUID, emails, and other preferred options.
UJET Direct Access Points: Intelligently route consumer segments, like VIPs, to specific IVR touchpoints. Update and customize routing rules in real-time and reflect changes instantly.
Easy-to-Use Platform: Agent Adapter simplifies workflows with all info in a single tab, all interactions stored in CRM tickets, standard and custom surveys, and extensive admin customization options.