The First End-to-End Agentic CX Solution
AGENTIC EXPERIENCE ORCHESTRATION
A new contextual intelligence platform that unifies customer conversations, customer and business context, workflow execution, and continual improvement
The Problem With CX Has Never Been Humans. It’s Tools.
UJET’s Agentic Experience Orchestration (AXO) platform overlays on your CCaaS platform to provide Agentic AI at every touchpoint in the customer journey - from building to deployment, self service, live assist, and continual improvement. AXO puts humans in the loop to get the most out of AI, while also putting AI in the loop to get the most out of humans.
Features
UJET’s AXO cleans and contextualizes millions of interactions and knowledge base data, syncing it to your CRM or CDP to ensure your customer data is AI-ready
Agentic AI Virtual Agents offer personalized, autonomous support and seamless escalation with real-time summaries, suggested replies, and automated computer-using agent workflows
Our conversational engine ingests conversation history, KPIs, and knowledge bases to continuously learn and adapt the platform and virtual agents over time
The Benefits of Agentic Experience Orchestration
Scale with your existing workforce
Grow revenues and operations using the existing workforce with AXO Virtual Agents and AI Assistants
Eliminate costly legacy tools
Remove static ticketing and case management tools and grow to modern data lake and CDP platforms
Eliminate manual workflows
Autonomous agentic actions and Computer-Using Agents take action based on customer and business context
Continually improve employee and virtual agent performance
Conversational AI analytics from all your customer conversations and feedback sources help AXO learn and adapt
The Industry’s First End-to-End Agentic CX Solution
Variable AI Defines Next Steps
Administrators can easily control where to deploy AI Virtual Agents based on customer, segment, or flow type, helping ensure mundane, repetitive tasks are automated while high value conversations quickly reach customer service reps
Agentic AI Virtual Agents
Provide personalized, contextual, and autonomous assistance to customers across voice and digital channels, while also allowing supervisors to monitor conversations in real time and take control of sensitive interactions (ex. refunds or discounts)
Virtual Agents Seamlessly Escalate to AI Assistants
Stay in conversations as they escalate to ensure context is never lost, providing real-time and post-interaction summaries, suggested replies, next-best action, and Computer-Using Agents perform autonomous workflows – even when APIs aren’t available
Over Time the Platform Learns and Adapts
Our conversational analytics continually assess answers that led to successful resolution, messages that led to frustration, and the flows that perform best in each segment to optimize AI agents throughout the customer journey
Capital on Tap
KEY RESOURCE
Agentic Experience Orchestration: The Next Generation of CX Software
Unpack the seven steps of UJET’s Agentic Experience Orchestration platform, learn how deploying Agentic AI at every step of the customer journey delivers real-world business outcomes, and get started on your path to discovering ROI from legacy tool elimination and growing revenues and operations without needing additional headcount.