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CX Intercloud, the Contact Center Industry&rsquo;s First Cloud to Cloud Failover Solution <a href="https://ujet.cx/cx-intercloud" target="_self" class="text-14px">Learn More</a>
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UJET

Archive - UJET

Contact Center AI reimagines the customer experience through full end-to-end platform expansion

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Disruptive Contact Center Platform Also Recognized for Innovative Use of Artificial Intelligence in CX

UJET Wins Prestigious Best of Enterprise Connect 2022 Overall Award | UJET

<h2 class="mt-0">
Disruptive Contact Center Platform Also Recognized for Innovative Use of Artificial Intelligence in CX
</h2>
ORLANDO, FL &ndash;&nbsp; March 22, 2022 - <a href="https://ujet.cx/">UJET, Inc</a>., the world&rsquo;s most advanced cloud contact center provider, today announced it was awarded the 2022 Best of Enterprise Connect Overall distinction for <a href="https://www.businesswire.com/news/home/20220302005800/en/UJET-Launches-CX-Intercloud-the-Contact-Center-Industry%E2%80%99s-First-Cloud-to-Cloud-Failover-Solution" target="_blank" rel="noopener">CX Intercloud</a>, the contact center&rsquo;s first cloud-to-cloud failover solution. UJET was chosen over others in the enterprise communications and contact center industry such as Amazon Web Services, Five9, RingCentral and Zoom.&nbsp;

&ldquo;UJET&rsquo;s technology represents a seismic shift in Contact Center operations. With CX Intercloud, our platform addresses long-standing contact center gaps related to reliability and dependability,&rdquo; said Anand Janefalkar, founder and CEO of UJET. &ldquo;The 2022 Best of Enterprise Connect Overall Award validates our distinction as the only end-to-end, highly scalable and secure contact center platform to fully leverage multimedia and biometric capabilities for a more modern, reliable and overall better customer experience.&rdquo;
 Announced in early March, CX Intercloud enables customers to have their UJET instance pre-deployed across multiple cloud platforms, supporting cross cloud operation on Google Cloud Platform (GCP) and Amazon Web Services (AWS). CX Intercloud offers a 100% uptime guarantee with no maintenance exceptions, unlike any other cloud contact center providers&rsquo; solutions in the market.

Along with CX Intercloud, the judges also noted UJET&rsquo;s following features as determining factors in the 2022 Best of Enterprise Connect Overall Award:&nbsp;

<ul>
<li style="font-weight: 400;" aria-level="1">1-click Smart Actions &ndash; which make verifying callers faster, easier, and more secure. Customers can choose to authenticate themselves using an existing passcode, or the same biometric identification methods they use to unlock their phones, like Face ID or a fingerprint.&nbsp;</li>
<li style="font-weight: 400;" aria-level="1">Virtual Agent &ndash; which supports intelligent conversational AI for a more human-like conversation and can offload a variety of simple or complex tasks traditionally supported by a live agent.</li>
</ul>
&nbsp;
In addition to winning Best of Enterprise Connect 2022, UJET was recognized for most innovative use of artificial intelligence (AI) in the <a href="https://www.enterpriseconnect.com/innovation-showcase" target="_blank" rel="noopener">Innovation Showcase on Customer Engagement</a>, a session designed to highlight rapidly growing companies that deliver enterprise value and differentiate the customer experience. UJET showed its modern architecture and intuitive natural UX for agents to demonstrate how the varying needs of consumers can be met in a single seamless interaction, free of channel switching. UJET is able to reduce customers&rsquo; costs by improving operational metrics and increasing agent efficiency while also driving revenue, loyalty, and retention through superior customer experiences. 
Enterprise Connect wraps a busy first quarter of 2022 for UJET, who made several key announcements such as its <a href="https://ujet.cx/press-releases/ujet-international-expansion-new-hires">international expansion</a> in the Middle East, Australia and New Zealand markets, user recognition in the G2 winter reports which ranked UJET <a href="https://ujet.cx/press-releases/ujet-leads-customer-satisfaction-7th-consecutive-quarter">#1 in user satisfaction</a> for the 7th consecutive quarter based on customer reviews, and UJET&rsquo;s <a href="https://ujet.cx/press-releases/smb-commercial-flexibility">flexible offerings for small and medium-sized contact centers</a> to make it easier for companies of all sizes to provide great customer service.&nbsp;
 For more information about UJET&rsquo;s award winning technology, visit <a href="https://ujet.cx/">https://ujet.cx/</a>. 


About <a href="https://www.ujet.cx/">UJET</a>
UJET is the world&rsquo;s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world&rsquo;s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
Learn more at www.ujet.cx and follow us on <a href="https://www.linkedin.com/company/18051573/admin" target="_blank" rel="noopener">LinkedIn</a>, <a href="https://twitter.com/ujetcx" target="_blank" rel="noopener">Twitter</a>, <a href="https://www.instagram.com/ujet.cx/"></a><a href="https://www.instagram.com/ujet.cx/" target="_blank" rel="noopener"></a><a href="https://www.instagram.com/ujet.cx/">Instagram</a>, and <a href="https://ujet.cx/blog">subscribe to our blog</a>!
About <a href="https://www.enterpriseconnect.com/" target="_blank" rel="noopener">Enterprise Connect</a>
For more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and collaboration in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect owns and produces No Jitter, (nojitter.com), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys and a Webinar Series. For more information, visit enterpriseconnect.com/orlando. Enterprise Connect is brought to you by Informa Tech.
Media Contact:
Victoria Vichroski Corporate Ink for UJET Inc. 617-969-9192 <a href="mailto:ujet.cx@corporateink.com" target="_self">ujet.cx@corporateink.com</a>

UJET Wins Prestigious Best of Enterprise Connect 2022 Overall Award

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US Contact Center Decision-Makers’ Guide is the major annual report studying the performance, operations, and technology of US contact center operations.

The US Contact Center Decision-Makers’ Guide 2022 (ContactBabel) | UJET

The US Contact Center Decision-Makers’ Guide 2021 (ContactBabel)

The US Contact Center Decision-Makers&rsquo; Guide (2022) is the industry&rsquo;s #1 comprehensive annual report studying the performance, operations, technology and workforce aspects of the US contact center operations.
Download your copy today to learn more about the seven major pain points and issues that affect the contact center today:&nbsp;
<ul>
<li>Improving Quality and Performance</li>
<li>Maximizing Efficiency and Agent Optimization</li>
<li>Digital, Cloud, and the Customer of the Future</li>
<li>Outbound and Proactivity</li>
<li>The Customer Experience</li>
<li>Workforce Management</li>
<li>Strategic Directions</li>
</ul>
Get the US Contact Center Decision-Makers&rsquo; Guide today!

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