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UJET earns 56 G2 Badges and is Easiest to Use in Contact Center Software, Call Center Infrastructure, and Live Chat Software categories.

UJET earns 56 G2 Badges and is Easiest to Use in Contact Center Software, Call Center Infrastructure, and Live Chat Software categories
SAN FRANCISCO &ndash; September 28, 2022 &ndash; <a href="https://ujet.cx/">UJET, Inc.</a>, the intelligent, modern contact center platform, is a Leader in the G2 Fall 2022 Reports for Contact Center Software, Call Center Infrastructure Software, and Live Chat Software. UJET also led all three categories in Usability and posted the highest Satisfaction score in Contact Center Software and Call Center Infrastructure Software.
&ldquo;UJET is purpose-built to meet the needs of our customers and partners as today&rsquo;s contact centers prioritize security, scalability and ease-of-use. With the most intelligent and modern contact center solution, UJET is leading the CCaaS market through cloud innovation and a customer-first approach,&rdquo; said Vasili Triant, Chief Operating Officer at UJET. &ldquo;Unlike many third-party analyst reports, G2 captures and represents the perspective of actual contact center software users. The G2 Fall Report validates UJET&rsquo;s strategic business value and highlights the widening gap between UJET and its competitors.&rdquo;
Best Contact Center Software
<ul>
<li style="font-weight: 400;" aria-level="1">UJET rated #1 in <a href="https://www.g2.com/categories/contact-center-6bd42d00-19c7-4b5f-932e-b59c7b734b66?tab=highest_rated">Contact Center Software</a> with a G2 Satisfaction Score of 98 out of a possible 100</li>
<li style="font-weight: 400;" aria-level="1">UJET is a <a href="https://www.g2.com/categories/contact-center-6bd42d00-19c7-4b5f-932e-b59c7b734b66?utf8=%E2%9C%93&amp;order=g2_score">Leader in the G2 Fall 2022 Grid</a> based on its cumulative G2 Score in the Small Business, Mid Market and Enterprise segments</li>
<li style="font-weight: 400;" aria-level="1">UJET ranked #1 of the <a href="https://www.g2.com/categories/contact-center-6bd42d00-19c7-4b5f-932e-b59c7b734b66/products/easiest_to_use?rank=1#rank-1">Top 20 Easiest to Use Contact Center Software</a> with a Usability Score of 9.5</li>
</ul>
Best Call Center Infrastructure
<ul>
<li style="font-weight: 400;" aria-level="1">UJET rated #1 in <a href="https://www.g2.com/categories/call-center-infrastructure-cci?tab=highest_rated">Call Center Infrastructure Software</a> with a G2 Satisfaction Score of 97 out of a possible 100</li>
<li style="font-weight: 400;" aria-level="1">UJET is a <a href="https://www.g2.com/categories/call-center-infrastructure-cci?utf8=%E2%9C%93&amp;order=top_shelf#grid">Leader in the G2 Fall 2022 Grid</a> and received the highest cumulative G2 Score in All Segments, which includes Small Business, Mid Market and Enterprise&nbsp;</li>
<li style="font-weight: 400;" aria-level="1">UJET ranked #1 of the <a href="https://www.g2.com/categories/call-center-infrastructure-cci/products/easiest_to_use?rank=1#rank-1">Top 20 Easiest to Use Call Center Infrastructure Software</a> with a Usability Score of 9.6</li>
</ul>
Best Live Chat Software
<ul>
<li style="font-weight: 400;" aria-level="1">UJET rated #3 in <a href="https://www.g2.com/categories/live-chat?tab=highest_rated">Live Chat Software</a> with a G2 Satisfaction Score of 96 out of a possible 100</li>
<li style="font-weight: 400;" aria-level="1">UJET is a <a href="https://www.g2.com/categories/live-chat#grid">Leader in the G2 Fall 2022 Grid</a> and received the highest cumulative G2 Score in All Segments, which includes Small Business, Mid Market and Enterprise&nbsp;</li>
<li style="font-weight: 400;" aria-level="1">UJET ranked #1 of the <a href="https://www.g2.com/categories/live-chat?tab=easiest_to_use">Top 20 Easiest to Use Live Chat Software</a> with a Usability Score of 9.6</li>
</ul>
G2 Fall 2022 Badges
<ul>
<li style="font-weight: 400;" aria-level="1">UJET earned <a href="https://ujet.cx/why-ujet">56 badges</a> in the G2 Fall 2022 Report in multiple categories for Small Business, Mid-Market, and Enterprise level solutions</li>
</ul>
&ldquo;Rankings on G2 reports are based on data provided to us by real software buyers,&rdquo; said Sara Rossio, Chief Product Officer at G2. &ldquo;Potential buyers know they can trust these insights when researching and selecting software because they&rsquo;re rooted in vetted, verified, and authentic reviews.&rdquo;&nbsp;
UJET earned its Leader status by receiving more than <a href="https://www.g2.com/products/ujet/reviews#reviews">700 positive reviews</a> from verified users compared to similar products in the Contact Center Software, Call Center Infrastructure, and Live Chat Software categories. For inclusion in G2 reports a product must have received 10 or more reviews.&nbsp;
For more information on UJET, visit <a href="http://www.ujet.cx">www.ujet.cx</a>.&nbsp;&nbsp;
ABOUT UJET: UJET is the world&rsquo;s most advanced cloud contact center. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world&rsquo;s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences. Learn more at <a href="http://www.ujet.cx">www.ujet.cx</a>, follow us on <a href="https://www.linkedin.com/company/18051573/admin">LinkedIn</a>, <a href="https://twitter.com/ujetcx">Twitter</a>, <a href="https://www.instagram.com/ujet.cx">Instagram</a>, and <a href="https://ujet.cx/blog">subscribe to our blog</a>!

ABOUT G2:
G2 is the world's largest and most trusted software marketplace. More than 60 million people annually &mdash; including employees at all of the FORTUNE 500 &mdash; use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business &ndash; including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit <a href="http://www.g2.com/">www.g2.com</a> and follow us on <a href="https://twitter.com/G2dotcom">Twitter</a> and <a href="https://www.linkedin.com/company/g2dotcom/">LinkedIn</a>.

Media Contact: Victoria Vichroski Corporate Ink for UJET Inc. 617-969-9192 <a href="mailto:ujet.cx@corporateink.com">ujet.cx@corporateink.com</a>

 UJET a Leader in G2 Fall 2022 Report with Highest Satisfaction and Usability Scores for 10th Consecutive Quarter 

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The State of Artificial Intelligence (AI) in the Contact Center UJET DMG

The State of Artificial Intelligence (AI) in the Contact Center 

G2 2022 Winter Contact Center Operations Software Report

Artificial Intelligence (AI) is driving a significant amount of innovation and investment in contact center systems and applications today. Contact center leaders looking to modernize and streamline their organizations with AI are asking:
<ul>
<li style="font-weight: 400;" aria-level="1">What are the underlying technologies?</li>
<li style="font-weight: 400;" aria-level="1">How, in its current state of evolution, it can AI be applied effectively and practically in each contact center solution?</li>
<li style="font-weight: 400;" aria-level="1">How can AI be used to enhance contact center performance?</li>
<li style="font-weight: 400;" aria-level="1">What are the key strategies and experiences that companies are expected to deliver?</li>
</ul>
Get the answers to these questions and more in this report.