Create Seamless In-App Brand Experiences with UJET's Mobile SDK

Your mobile customer experience shouldn't be an afterthought.

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Create seamless experiences across mobile and web with a contact center solution designed to centralize your entire customer journey in your mobile app. The UJET Mobile Software Development Kit (SDK) provides everything you need for an in-app, cloud, and mobile-native customer service experience:

  • Biometric Authentication

  • Channel Blending

  • Media Sharing

  • Location Awareness

  • VIsual IVR

  • Pre-Session SmartActions

Deliver More Natural Experiences

  • Use SmartActions mobile CX technology to authenticate customers using existing pin, passcode, or biometric security methods already setup on their smartphone
  • Allow direct sharing of photos, video, and text so customers can point directly to the problem, rather than having to describe it
  • Automatically screen pop data from the app to the CRM record to reveal important user and diagnostic information to accelerate resolution
  • Present information to agents in real time, and store all media and event data securely in the CRM
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Elevate Your CX

  • Eliminate channel switching and customers repeating themselves by providing end-to-end customer engagement from within your app
  • Reduce customer frustration by providing a visual IVR experience that is consistent across all channels, rather than slow and robotic voice prompts
  • Expedite resolution by presenting customers with an estimated wait time before selecting their preferred channel, or requesting a callback
  • Balance hold times by dynamically offering channels based on current estimated wait times
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iOS and Android SDKs
Create Curated Customer Experiences

Developer toolkits empower your team to deliver a seamless and curated mobile customer experience, including sharing videos, images, text input and more via UJET SmartActions during a voice call with a live agent. Managers can easily deploy new visual navigation, redirects, queues, channels, and routing rules without needing to go through IT or hire a developer for day-to-day dynamic changes.

UJET's best-in-class iOS SDK and Android SDK are designed to improve the customer and agent experience without slowing down your app. Each SDK adds about 8 MBs of size to your app store download, which allows you to stay below the wifi-required download size. UJET SDKs do not increase the chance of your app getting killed in the background. We ensure in every release to test for no memory leakage, so you can be confident that you’re delivering an excellent mobile experience to every user.

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UJET SDKs Enable Mobile Chat for Faster Resolutions

An astounding 82 percent of customers use apps to communicate with businesses, and UJET's chat SDK enables you to embed live chat within your app experience so your customers can easily get in touch with you whenever they want. Communicate via text, picture, or video depending on the situation and your customers' preferences. Blend multiple forms of communication into one efficient conversation without losing context, or collect information via chat before transitioning to a phone call, so your customers quickly get the help they need.

UJET's mobile chat software improves the customer experience:

  • Collecting information via chat before transferring the customer to a live agent
  • Offloading tasks traditionally supported by live agents
  • Using real-time and historical data to route to either a virtual agent or live agent
  • Reducing queue time for live agents
  • Automated conversational support 
  • Providing relevant self-service options     
  • In-app image and video capture

SDKs Collect Valuable Smartphone Context

Smartphones can offer a goldmine of customer context—if you have the right
platform to action it. UJET's mobile customer support SDK solution captures
valuable data such as app version, device information, geolocation, and last
actions taken to empower agents to quickly pinpoint issues and find solutions.

Securely Verify Customers With Their Mobile Device

Easily validate your customers' identities with the biometric data they use to secure their mobile devices. From fingerprints to face detection, UJET's identity verification SDK provides fast and secure validation. You'll never have to ask a customer what their mother's maiden name is again.

Capture Payment Details Discreetly

Securely process payments during mobile customer service interactions with PCI-compliant mobile payments. Instead of asking customers to read their card out loud, send a payment request to the customer's smartphone with SmartActions. The card information will be captured discreetly and processed securely and the customer and agent will simply receive a notification that the payment was successful.

  • 1

    Request payment

  • 2

    Payment Progress

  • 3

    Payment Completed

Prompt Your Customers for Timely CSAT Feedback

  • Resolve issues faster and collect satisfaction surveys on every interaction.
  • Increase survey response rates without asking customers to invest more time
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As a mobile-only app, Wag! needed a contact center solution that offered a best-in-class mobile SDK. By implementing UJET's lean in-app customer service solution, Wag! decreased average wait time by 50% and call abandonment by 7%.

Learn more about Wag!'s mobile success story

Frequently Asked Questions

SDK stands for software development kit.

A software development kit (SDK) is a set of developer tools for a specific app or platform, while an application programming interface (API) is a tool that enables seamless integrations between two platforms. An API can be a standalone application or it may be included in an SDK.

Mobile software development kits (Mobile SDKs) are a downloadable set of developer tools that enable expanded features and functionality for mobile apps. UJET offers two mobile SDKs: an iOS SDK and an Android SDK, which allow you to design curated and consistent support experiences within your mobile app.

UJET’s mobile SDKs enable you to embed live chat and SMS into your app, and also allow agents to authenticate callers using fingerprint or Face ID, send and receive photos and videos without disconnecting a call, accept secure payments, and quickly identify a user’s last action taken in your app or website to quickly identify problems and find solutions.