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UJET Soars in G2 Spring Contact Center Report: High Performance, User Love, and 4 Years of Industry Leadership

by UJET Team | 

UJET Soars in G2 Spring Contact Center Report: High Performance, User Love, and 4 Years of Industry Leadership

UJET continues its impressive streak, solidifying its position as a leader in the latest G2 Spring 2024 Contact Center reports. Here's why UJET stands out:

High Performance Across the Board:

  • UJET achieved "High Performer" status in all three categories for Live Chat, Call Center Infrastructure, and Contact Center. This signifies exceptional user satisfaction and a feature-rich platform.

Unmatched User Satisfaction:

  • UJET reigns as the leader in User Satisfaction for Contact Center Operations. This is the Fourth Year in a Row UJET has been named a leading product in User Satisfaction, and we are humbled to see our customers write so many wonderful reviews for the team and their user experience quarter over quarter to keep our rankings high. 

Dominating the Leaderboards:

  • UJET climbed the ladder with a staggering 18 #1 reports, a significant jump from 11 #1 reports in Winter 2024. These reports encompass various aspects like user satisfaction, usability, and regional performance. Here are some highlights:
    • Usability: UJET secured the #1 position in Usability Indexes for Contact Center, Call Center Infrastructure (CCI) - both for Enterprise and Mid-Market segments - and Live Chat.
    • Regional Strength: UJET dominated the Middle East & Africa region, topping the charts in Contact Center and Call Center Infrastructure categories.
    • Enterprise Focus: UJET excelled in Enterprise-specific reports, ranking first in Relationship and Usability Indexes for both Contact Center and Call Center Infrastructure.


Continuous Improvement and Momentum:

  • UJET's dedication to innovation is evident with a remarkable gain of 80 new badges this quarter, showcasing its expanding feature set and commitment to user needs.

UJET's performance in the G2 Spring 2024 Contact Center reports is a clear testament to its commitment to user satisfaction, innovation, and industry leadership.

Get a copy of the Spring G2 Contact Center Report to see why UJET stands out from the competition!