Generative AI With Google Cloud CCAI Platform

In the contact center space, many companies invest in AI, claiming to have their own AI or partnering with AI experts. However, Google’s investment in AI is unparalleled. 

Generative and conversational AI technologies are creating an opportunity to reduce costs via automation and self-service while simultaneously improving the customer experience.

This disruptive opportunity represents a changing of the guard. New approaches will rapidly displace legacy approaches (and vendors). A new expectation of customer service is upon us, and the contact centers that win will be the first movers to embrace and adopt these technologies. 

Take a deep dive into Dave Michels' Google Cloud Contact Center AI Platform white paper to read more about Google's AI-first contact center and its partnership with UJET's award-winning CCaaS experience.