Transform Customer Conversations into Actionable Intelligence: UJET’s AI-powered Reporting Suite
Harness the power of conversational AI and analytics to extract the truth from your customer conversations, across voice, Web chat, SMS, email, social, Net Promoter (NPS) and Customer Satisfaction (CSAT) Scores, and customer reviews. With Spiral by UJET, improve customer experiences and operational efficiency with conversational analytics that provide proactive historical trends, identify specific contact drivers, and unlock predictive analysis.
UJET's Enhanced Reporting Suite delivers both intuitive, everyday insights with Standard Reporting and powerful exploration features with Advanced Analytics. Unlock actionable insights tailored to your needs.
Spiral by UJET Conversational Analytics
- Integrate with the most popular conversational platforms and feedback collection systems (contact center platforms, CRMs, survey providers, review aggregators, ticketing platforms, and more).
- Detect ultra-specific customer, product, and service issues, understand impacted customers, and calculate impact on operational and health metrics to continually improve.
Standard Reporting –
Essential Insights Made Easy
Pre-built Dashboards: Visual summaries of key contact center metrics
Detailed Data Views: Drill into individual calls, chats, and agent records for granular analysis
Intuitive Interface: Navigate and find what you need effortlessly, put insights in the hands of even non-technical users.
Learn more about Workforce Management >
Dive Deeper, Discover More
- Let AI sift through your data to identify root causes, uncover trends, and predict future needs.
- Make proactive, data-driven improvements to your contact center operations.
Advanced Analytics –
Unlock the Power of AI
Powerful AI Analysis: Uncover patterns and trends hidden in your data
Customizable Dashboards: Tailor your views to align with business goals
Drill-Down & Exploration: Empower decision-making at every level of the organization.
Predictive Forecasting: Optimize staffing and resources with AI-powered insights
Reporting Your Way
- Drag-and-drop report builder, pre-built templates, and customizable views ensure insights are easy to create and tailored to your specific needs.
- Our cloud-based solution seamlessly scales with your business and integrates with your existing UJET platform.
“We used to have a different tool and it was much harder to pull out data. UJET has made everything easier and it helps us solve customer issues on a daily basis. I love the reporting tool since it gives you the option to customize your reports and get only the data you need.”
Juan Morales
G2 Customer Review