Turn Every Interaction Into a
Competitive Advantage
Legacy contact centers close tickets. UJET builds experiences.
PlayWhy CX Leaders Are Replacing Legacy CCaaS
What's broken about
traditional platforms?
Legacy CCaaS was built for voice and legacy hardware.
But then came mobile. Then AI. And customer expectations
shifted but the platforms never changed or evolved.
- Siloed data across systems
- Mobile tacked on, not built in
- “AI” that’s essentially basic scripting
- Long, expensive deployments
The result
- Disconnected experiences
- Bloated costs
- Agent frustration
The UJET Difference
UJET was built from the ground up with a different architecture — and a different goal.
AI Isn’t a Feature, It’s the Foundation
Virtual agents
that respond, personalize, and escalate with full context
Smart routing
based on sentiment, context, and CRM data
Real-time agent assist
with live coaching, smart replies, and transcription
Automated summaries
that reduce wrap up time and manual entry
Conversational Insights
that provide data-driven, actionable intelligence
The UJET Difference
Elevate Your CX
Learn More- No channel switching
- End-to-end customer engagement in your app
- Visual IVR, consistent across channels
- Customer choice, with flexible wait times and callbacks
Purpose-built for Your CRM
See all integrations- No data duplication
- Real-time record updates
- Smarter routing based on account tier, plan type, or open cases
- Full omnichannel visibility in one system
3x Active Enterprise Cloud Architecture
Learn More- 3x active cloud architecture
- Multi-carrier resiliency
- Resilient across cloud zones with multi-region support
- Unmatched scalability and reliability
- Leading latency and Mean Opinion Scores (MOS)
Modernize Your CX with Intelligent Omnichannel
Schedule a Demo- Voice, Web chat, SMS, Email, and Social channel support
- Seamless experiences with UJET’s patented SmartActions
- Mobile and Web SDKs to differentiate CX at all customer touchpoints
- Outbound dialing for proactive customer engagement
Let’s show you what the Experience Center looks like in action.
