Boost Agent Productivity with One Unified Workspace: UJET's Unified Agent Desktop
One workspace. All the tools. Better agents, better business.
Streamline operations by combining critical tools and information into a single workspace that empowers agents, enhances experiences, and accelerates performance
The Challenge
-
Agents juggle multiple systems and screens
-
Constant context switching reduces productivity
-
Limited screen real estate in CRM adapters
-
Fragmented customer information
-
Frustrated agents, inefficient service
The Solution
-
Single unified workspace for all tools
-
Streamlined workflows, no more switching
-
Customizable layouts and panels
-
Complete customer context at a glance
-
Happy agents, exceptional service
What is UJET Agent Desktop
UJET's Unified Agent Desktop is a web-based application that consolidates all contact center tools, customer information, and workflows into a single intuitive workspace. It empowers agents to deliver exceptional customer service across all channels without the frustration of switching between multiple systems.
Intuitive for agents. Impactful for performance.
Unified View
Consolidates all contact center functionalities into one application, providing agents with complete customer context and streamlined workflows.
Enhanced Customization
Configurable layouts, panels, and themes that adapt to individual agent preferences and workflows for maximum efficiency.
Improved Productivity
Streamlines workflows, reduces context switching, and empowers agents to focus on delivering exceptional customer service.
Real-time AI Assistance
Built-in AI tools provide real-time guidance, suggested solutions, and knowledge recommendations for faster resolutions.
Role-Based Access
Granular permission system ensures agents and supervisors only access features and data relevant to their roles.
Enhanced Efficiency
Minimizes administrative tasks and maximizes time spent on meaningful customer interactions and problem-solving.
“We used to have a different tool and it was much harder to pull out data. UJET has made everything easier and it helps us solve customer issues on a daily basis. I love the reporting tool since it gives you the option to customize your reports and get only the data you need.”
Juan Morales
G2 Customer Review