Compare All Packages, Features & Plans Below
Basic
$65
user/month
Core voice, reporting, and CRM integration for essential support.
Includes:
- PSTN Voice Channel
- Standard Reports & Dashboards
- Single Sign-On
- CRM Adapters
- Web SDK
- Standard Support
Pro
$99
user/month
Enhanced agent tools, mobile flexibility, and advanced analytics.
Includes Basic Plus:
- Agent Desktop Experience
- SMS Blending
- Smart Actions
- Mobile SDK
- Advanced Reports & Dashboards
- APIs & Data Exporter
- Premium Support
Enterprise
$120
user/month
Comprehensive omnichannel engagement with Premium Support
Includes Pro Plus:
- Chat Channel
- Email Channel
- SMS Channel
- Social Channel
Digital
$69
user/month
Standalone digital suite: Chat, email, SMS, social, and in-app voice.
Includes:
- Digital Channels (Chat, Email, SMS, Social, and In-App Voice)
- Agent Desktop Experience
- Advanced Reports & Dashboards
- APIs & Data Exporter
- Web & Mobile SDKs
- Premium Support
Compare Packages, Features, & Add-ons
Legend:
Included Feature
Feature available for an additional fee
Feature not offered in this package
Basic
$65
user/month
Pro
$99
user/month
Enterprise
$120
user/month
Digital
$69
user/month
Feature Breakdown
Voice (PSTN)
Standard Reports & Dashboards
CRM Adapters
Web SDK
Standard Support
Single Sign-On
Voice (In-App)
SMS Blending
Advanced Reports & Dashboards
Mobile SDK
Smart Actions
Reporting APIs & Data Explorer
Premium Support
Agent Desktop Experience
Digital Channels (Chat, Email, SMS, Social, and In-App Voice)
Package Add-ons (Per User Per Month)
Chat Channel
$10 /User
$10 /User
Email Channel
$10 /User
$10 /User
SMS Channel
$10 /User
$10 /User
Social
$10 /User
$10 /User
Outbound Dialer
$15 /User
$15 /User
$15 /User
$15 /User
CoBrowse (Web)
$20 /User
$20 /User
$20 /User
$20 /User
CoBrowse (Web+Mobile)
$40 /User
$40 /User
$40 /User
$40 /User
Microsoft Teams (Request a Quote)
Workforce Management
$30 /User
$30 /User
$30 /User
$30 /User
PSTN Voice (Digital Package Only)
$50 /User
Conversational AI Add-ons
Get a QuoteVirtual Agent (Voice)
Virtual Agent (Chat)
Agent Assist (Voice)
Agent Assist (Chat)
Summarization (Voice & Chat)
Insights (Analysis and Topic Modeling)