AI-Powered CCaaS
Leading AI-Powered Customer Experiences
While legacy platforms are bolting AI onto complex, siloed, and legacy systems, UJET was designed from the ground up with AI as its foundation.
Our world class AI is native. Not bolted on
Unlike legacy platforms that merely bolt AI on to complex, siloed systems, UJET was built from the ground up with AI as its foundation. Powered by Google Cloud's market-leading Conversational AI, you can transform every touchpoint of your customer journey, where AI isn’t just a feature—it's the core.
Features
Provide more natural, personalized experiences that give customers what they want, when they want it, while streamlining operations.
24/7 access to human-like conversational self service with no wait times.
Human agents can focus on more complex cases and close them more efficiently, leading to higher customer satisfaction.
Better AI leads to bigger gains
Improve Customer Satisfaction (CSAT)
Accelerate revenues and
increase Customer Lifetime Value
(CLV)
Drive Rapid ROI
Reduce operational costs and cost per contact.
Boost Agent Efficiency
Increase First Contact Resolution (FCR) and improve the Employee Experience (EX).
Actionable Insights
Discover the "why" behind every conversation and continually operations.
AI Tools for Each Step of the Customer Journey
Seamlessly connecting customers to what they need —every time
Transform Self-Service with Virtual Agents
Proactive, personalized self-service using natural voice to deliver engaging CX. Leverage both deterministic and generative AI for rapid design and deployment of intuitive, high-quality CX. All managed from a single, unified agent building interface.
Personalize Interactions with Predictive, Dynamic Routing
Real-time and historical data or predicted intent apply to dynamically route to a virtual or live agent. Eliminate frustration of forced interactions with virtual agents when a live representative is needed. During hand-off, agents receive a full summary and content of the customer journey, ensuring seamless, personalized service that can drive fast resolution.
Supercharge Employees with AI Agent Assist
Once conversations escalate to your service reps, Agent Assist provides them with real-time context, coaching, and next-best-action guidance. Resolve inquiries faster, with higher accuracy to improve both the customer experience and employee experience. Once calls are done, Agent Assist takes care of wrap up with automated summaries, ensuring your agents can get back to supporting the next customer.
Stay Grounded in Your
Conversational Truth
Arm your supervisors, managers, and AI designers with actionable, data-driven insights. With a complete understanding of the “why” behind every customer interaction, your teams are empowered to reduce wait times, deliver brilliant experiences, and continually optimize operations.
KEY RESOURCE
Blueprint For Better CX: Building Your Modern, AI-Powered Contact Center
Discover the four essential pillars revolutionizing contact centers, learn how implementing AI-powered solutions enhances both human and digital teams, and get started on your path to transform from cost center to value driver with measurable ROI.
