AI-Powered CCaaS
The Customer Experience Center with End-to-End AI
Your contact center AI journey starts with UJET. Our trusted, flexible AI solutions help you get the most out of your existing infrastructure, while paving the way for a full CCaaS transformation.
Our world-class AI is native. Not bolted on.
Unlike legacy platforms that merely bolt AI on to complex, siloed systems, UJET was built from the ground up with AI as its foundation. With UJET, AI isn’t just a feature—it's at the core of everything we do, transforming every touchpoint of the customer journey.
Features
UJET's Spiral AI makes millions of contacts searchable. Ask our AI about customer interactions, CSAT/NPS, social, reviews, and operational metrics.
Fast, personalized Gen AI Virtual Agents offer natural, human-like self-service interactions with no wait time, helping customers help themselves.
Contextual, real-time Gen AI Agent Assist provides transcription, smart replies, knowledge, coaching, sentiment analysis, and summarization, improving CX and EX.
Better AI leads to bigger gains
Improve Customer Satisfaction (CSAT)
Accelerate revenues and
increase Customer Lifetime Value
(CLV)
Drive Rapid ROI
Reduce operational costs and cost per contact.
Boost Agent Efficiency
Increase First Contact Resolution (FCR) and improve the Employee Experience (EX).
Actionable Insights
Discover the truth about your customer interactions and continually improve operations.
AI Tools for Each Step of the Customer Journey
Seamlessly connecting customers to what they need —every time
Transform Self-Service with Virtual Agents
Proactive, personalized self-service using natural voice to deliver engaging CX. Leverage both deterministic and generative AI for rapid design and deployment of intuitive, high-quality CX. All managed from a single, unified agent building interface.
Personalize Interactions with Predictive, Dynamic Routing
Real-time and historical data or predicted intent apply to dynamically route to a virtual or live agent. Eliminate frustration of forced interactions with virtual agents when a live representative is needed. During hand-off, agents receive a full summary and content of the customer journey, ensuring seamless, personalized service that can drive fast resolution.
Supercharge Employees with AI Agent Assist
Once conversations escalate to your service reps, Agent Assist provides them with real-time context, coaching, and next-best-action guidance. Resolve inquiries faster, with higher accuracy to improve both the customer experience and employee experience. Once calls are done, Agent Assist takes care of wrap up with automated summaries, ensuring your agents can get back to supporting the next customer.
Automate Blind Spot Detection
Arm your supervisors, managers, and AI designers with actionable, data-driven conversational analytics. Surface contact center, business, product, and service problems and access proactive recommendations that can be used to continually improve operations.
KEY RESOURCE
Blueprint For Better CX: Building Your Modern, AI-Powered Contact Center
Discover the four essential pillars revolutionizing contact centers, learn how implementing AI-powered solutions enhances both human and digital teams, and get started on your path to transform from cost center to value driver with measurable ROI.
