UJET: Virtual Agent

Stop Forcing Customers Through Bad Bots.

Your virtual agent should resolve issues naturally—not create them.

The KeyBank Results: 

  • 15% reduction in call volume
  • 50% increase in lower-cost digital channels
  • 10% cut in contact center costs

✓  Built on Google Cloud's conversational AI
✓  Hybrid architecture mixes deterministic and generative AI
✓  Seamless escalation with full context handoffs
✓  70+ integrations for personalized self-service

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Consumers have evolved

Your contact center should too!

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