G2 Winter 2026 Report for Contact Center Operations
5 Years Running: UJET Leads in Contact Center User Satisfaction
G2 Winter 2026 confirms it again—UJET delivers the highest satisfaction score in Contact Center Operations.
When real users speak, the results are clear. For five consecutive years, UJET has earned the top satisfaction rating among contact center platforms.
The Winter 2026 Results:
✓ #1 in User Satisfaction for 5 Years - Consistent excellence, year after year
✓ 98% of users rated UJET 4 or 5 stars - The highest satisfaction score in the category
✓ Momentum Leader - Fastest growth in Contact Center, Call Center Infrastructure, and Live Chat
✓ #1 in 9 Reports - Including Best Relationship, Best Usability, Best Results, and Best Est. ROI for Enterprise
✓ 80 Badges Across 129 Reports - Recognition where it matters most
Top-Rated Capabilities:
- 97% Love Ease of Setup - Implementation so smooth, it just works
- 93% Recommend UJET - The platform customers actually want to talk about
- Best Est. ROI in Enterprise - Fastest time to value in the category
"UJET makes it very easy to manage calls, chats, and customer information all in one place. It reduces complexity and helps me assist customers faster."
— Customer Service, Enterprise G2 User
Why it matters: When 95% of gen AI pilots are failing, UJET's modern interface, AI-powered tools, and CRM-first architecture deliver results users can feel—every single day.
Explore the G2 Winter 2026 Report