What Makes Spiral Different (The 5 Differentiators)

  1. 100% Coverage

    Every conversation. Every channel. Zero sampling. Zero blind spots.If a customer said it, Spiral sees it.

  2. AI Builds the Taxonomy

    Forget manual tagging and endless alignment meetings. Spiral autonomously generates and evolves your entire issue taxonomy: unbiased, standardized, and consistent across every department.

  3. Early Sparse Signal Detection

    Spiral finds the ultra-specific issues and emerging patterns that dashboards miss; weeks before they become churn, repeat contacts, or cost blowups.

  4. Explainable Intelligence

    Clear breakdowns of what’s happening, why, who it impacts, and how to fix it.

  5. Live in Hours, ROI in Days

    Fast setup, no heavy lift, start asking questions instantly. Teams see measurable impact within days, not quarters.

Consumers have evolved

Your contact center should too!

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