Download the Kustomer CRM Integration Guide Now

Learn how Kustomer’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors.

Unify communication channels, like messaging and mobile support, into a single cloud-native, web browser experience to enable an entire support organization to work from anywhere.

UJET Integration with Kustomer

End-User Info Lookup Flexibility: Determine the field to lookup consumer information. Use more than ANI phone numbers, including UUID, emails, and other preferred options.

UJET Direct Access Points: Intelligently route consumer segments, like VIPs, to specific IVR touchpoints. Update and customize routing rules in real-time and reflect changes instantly.

Easy-to-Use Platform: Agent Adapter simplifies workflows with all info in a single tab, all interactions stored in CRM tickets, standard and custom surveys, and extensive admin customization options.

Messaging and Chat Support