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Learn how Salesforce and Salesforce Cloud integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors.
Unify communication channels, like voice, messaging, and mobile in-app support, into a single cloud-native, web browser experience to enable an entire support organization to work from anywhere.
UJET Integration with Salesforce
Salesforce Case Configuration: all consumer and agent activities are available in the case. Attach session data to any activity object, attach multiple sessions to a single case, and append existing or open cases.
UJET Direct Access Points: Intelligently route consumer segments, like VIPs, to specific IVR touchpoints. Update and customize routing rules in real-time and reflect changes instantly.
Easy-to-Use Platform: Agent Adapter simplifies workflows with all info in a single tab, all interactions stored in the CRM, standard and custom surveys, and extensive admin customization options.