Download the Zendesk CRM Integration Guide Now
Learn how Zendesk’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors.
Unify communication channels, like voice, messaging, and mobile in-app support, into a single cloud-native, web browser experience to enable an entire support organization to work from anywhere.
UJET Integration with Zendesk
Automatically Create UJET Fields: Create Zendesk Contact and Ticket fields automatically. Fields are added to Zendesk and filled with UJET data.
UJET Direct Access Points: Intelligently route consumer segments, like VIPs, to specific IVR touchpoints. Update and customize routing rules in real-time and reflect changes instantly.
API Batching: Decrease Zendesk API requests with configurable API batching. Experience no Zendesk update delays or significant surcharges due to API limits.