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Learn how Zendesk’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors.

Unify communication channels, like voice, messaging, and mobile in-app support, into a single cloud-native, web browser experience to enable an entire support organization to work from anywhere.

UJET Integration with Zendesk

Automatically Create UJET Fields: Create Zendesk Contact and Ticket fields automatically. Fields are added to Zendesk and filled with UJET data.

UJET Direct Access Points: Intelligently route consumer segments, like VIPs, to specific IVR touchpoints. Update and customize routing rules in real-time and reflect changes instantly.

API Batching: Decrease Zendesk API requests with configurable API batching. Experience no Zendesk update delays or significant surcharges due to API limits.

The Agent Experience on UJET