UJET Packages

One size doesn’t fit all, for you or your customers. Choose the package that fits your business.

Basic

$

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Includes

  •  PSTN Voice Support for inbound calls over the PSTN as well as outbound calling via the agent dialpad or click-to-call within the CRM.
  •  Standard Reports & Dashboards Includes access to (13) pre-configured reports, dashboards, and monitoring pages with standard visualization and filtering tools.
  •  Single Sign-On The SSO feature allows customers to login using their corporate credentials managed by their internal identity management system using SAML 2.0
  •  CRM Adapters Native integration support for Salesforce, Zendesk, Oracle Service Cloud, Kustomer CRM, and Microsoft Dynamics
  •  Web SDK Provides in-web capabilities including: Instant web calls, Scheduled calls, Queue deflection, Web chat widget, Proactive triggers, Direct Access Points
  •  Standard Support Standard Support includes: Online Ticketing Desk Knowledgebase 24x7 response for severity 1 Business hours for severity 2 and 3 Trust Site 99.95% Uptime SLA

Add-Ons

  •  Chat Provides the ability for customers and agents to communicate through a web or mobile-based messaging experience originating from a company website or mobile app using the UJET mobile SDK
  •  SMS (Includes SMS blending, Smart Actions, & two-way SMS channel) The SMS channel enables two-way text communication between a consumer and agent. The SMS channel also enables SMS blending.
  •  Conversational IVR Speech-enabled IVR using natural language processing and conversational AI
  •  Virtual Agent Available for both web chat and voice, the Virtual Agent leverages conversational AI to engage with consumers and facilitate a self-service model
  •  Secure Payments by Stripe Provides customers with a secure PCI-compliant payment IVR via PSTN for making credit card payments via the Stripe payment gateway

Pro

$$

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Includes Basic plus

  •  SMS Blending Provides the ability for Administrators and Agents to initiate SMS messages to consumers while in the Voice IVR
  •  Smart Actions For customers on a Smartphone, Smart Actions are actions initiated by the Agent to the customer to: Request photos, Request videos, Request screenshots, Request text input, Request identity verification* (requires mobile SDK), Request payment
  •  Mobile SDK With support for both iOS and Android, the mobile SDK provides the ability to embed the end-to-end customer journey into a company’s mobile application
  •  Advanced Reports & Dashboards Includes all standard reports and dashboards plus an additional (9) pre-configured reports. Advanced Reporting allows for ad-hoc analysis, report scheduling, and the ability to create custom visualizations.
  •  Reporting APIs Access to the Reporting APIs enables all realtime and historical data to be pulled into a 3rd party data warehouse and/or business intelligence tool.
  •  Premium Support Premium Support includes: Online Ticketing Desk, Knowledgebase, Trust Site, Phone support for severity 1 and 2 issues, Slack channel communication, Named Customer Success Manager, 24x7 support, Improved response SLAs

Add-Ons

  •  Chat Provides the ability for customers and agents to communicate through a web or mobile-based messaging experience originating from a company website or mobile app using the UJET mobile SDK
  •  SMS The SMS channel enables two-way text communication between a consumer and agent. The SMS channel also enables SMS blending.
  •  Conversational IVR Speech-enabled IVR using natural language processing and conversational AI
  •  Virtual Agent Available for both web chat and voice, the Virtual Agent leverages conversational AI to engage with consumers and facilitate a self-service model
  •  Secure Payments by Stripe Provides customers with a secure PCI-compliant payment IVR via PSTN for making credit card payments via the Stripe payment gateway
Most popular

Enterprise

$$$

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Includes Pro plus

  •  All Core Channels* The All Core Channels feature provides entitlement to certain future channel offerings as they become available. *Additional channels may be subject to additional terms and/or fees (to be reviewed prior to activation).
  •  Secure Payments by Stripe popout of list two
  •  Optimization Support popout of list three
*”All Core Channels” includes Voice (PSTN and in-app), SMS, & Chat (web and in-app). As a part of the ‘All Core Channels’ feature, Customer may be entitled to certain future channel offerings as they become available, however they may be subject to additional terms, usage, and / or license fees.

Add-Ons

  •  Conversational IVR Speech-enabled IVR using natural language processing and conversational AI
  •  Virtual Agent Available for both web chat and voice, the Virtual Agent leverages conversational AI to engage with consumers and facilitate a self-service model

Digital

$

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Includes

  •  Web + Mobile SDKs
  •  Web + Mobile Chat
  •  SMS The SMS channel enables two-way text communication between a consumer and agent. The SMS channel also enables SMS blending.
  •  In-app Voice
  •  Smart Actions For customers on a Smartphone, Smart Actions are actions initiated by the Agent to the customer to: Request photos, Request videos, Request screenshots, Request text input, Request identity verification* (requires mobile SDK), Request payment
  •  Advanced Reports & Dashboards Includes all standard reports and dashboards plus an additional (9) pre-configured reports. Advanced Reporting allows for ad-hoc analysis, report scheduling, and the ability to create custom visualizations.
  •  Reporting APIs Access to the Reporting APIs enables all realtime and historical data to be pulled into a 3rd party data warehouse and/or business intelligence tool.
  •  Premium Support Premium Support includes: Online Ticketing Desk, Knowledgebase, Trust Site, Phone support for severity 1 and 2 issues, Slack channel communication, Named Customer Success Manager, 24x7 support, Improved response SLAs

Add-Ons

  •  PSTN Calling (Includes SMS blending)
  •  Virtual Agent Available for both web chat and voice, the Virtual Agent leverages conversational AI to engage with consumers and facilitate a self-service model