Modern CX for Digital and Mobile Natives
Millennials and Generation Z are influencing and transforming customer service. As digital and mobile natives, they grew up with computers, internet, smartphones, tablets, and connected devices, and are comfortable moving between digital platforms and channels to find the information they want. The always-on, on-demand landscape has created a need for a seamless and unified connection to friends, family, and now – customer service.
In this e-book, UJET will explain how messaging is a part of the embeddable experience; the importance of seamless information gathering with the smartphone; and the necessity of the connected journey on a single device.
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