The Inner Circle Guide to Video & Next-Generation Customer Contact

The Inner Circle Guide to Video & Next-Generation Customer Contact investigates key customer contact solutions and business issues, with insights on the reality of implementing and using technologies, how best to address these issues, and what the future holds.

The guide also focuses on next-generation technologies and trends including:

  • Crowdsourced customer service
  • Personalization, contextualization, and sentiment analysis
  • AI-augmented agents and intelligent virtual assistants
  • Customer identity authentication
  • Virtual and augmented reality

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