Market Study: Modernizing Service Experiences with AI and Digital

Unlock the Future of Customer Service

Customer Contact Week’s (CCW) latest research reveals a critical gap in AI-driven customer service. While 80%+ of consumers are dissatisfied with legacy chatbots and fear losing human support, they also demand more efficient digital solutions.

For contact center and CX leaders, this presents an opportunity to modernize. By strategically integrating AI, you can eliminate call center inefficiencies without sacrificing the human touch.

Key Insights in Our Free Market Study

• Digital Transformation: How businesses are adapting and what customers think.
• Chatbot Shortcomings: Why they’re failing and how to improve.
• Staffing & Channel Management: Balancing digital and traditional channels effectively.
• AI-Driven Personalization: Creating tailored, engaging customer experiences.
• Agent Empowerment: How AI supports and empowers your team.
• Beyond Chatbots: Exploring innovative AI applications for contact centers.

Get actionable insights to optimize your service experience in the age of AI. Download our comprehensive market study today!