Omnichannel has Jumped the Shark
When was the last time you had a truly exceptional customer experience? (We’ll wait). The omnichannel contact center era has been a failed experiment in customer deflection and cost management masquerading as better CX. Join Vasili Triant, Chief Operating Officer at ujet.cx for this expert session and learn how leaders in tech-forward industries like Wearables, IoT, On-Demand Delivery, and eCommerce are out-maneuvering their competition to deliver better CX by combining Calabrio’s WFO Solutions with UJET’s next-gen, AI-powered, CCaaS 3.0.