2021 Contact Center Innovations: Successful Case Study Snapshot

What were the most significant innovations in contact centers in 2021?

On this webcast, experts discuss:

• Why call centers will no longer exist within 10 years
• How proactive conversational AI just changed the game forever
• How to create scale and reliability that can support the world’s largest contact centers
• How to deliver more natural conversations while decreasing handle time and increasing satisfaction
• How analytics is driving CX outside of the contact center
• How contact center insights can help drive sales and marketing efforts
• How translation services allow customer support communications inside an agent’s workspace
• How multilingual support communications are now part of CRM chat, email ticket, and social media messaging

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