G2 Ranks UJET #1 in User Satisfaction for 5th Consecutive Quarter!
In 32 key user satisfaction metrics, G2 reviewers prefer UJET compared to competitors in contact center operations
SAN FRANCISCO, CA – July 14, 2021 08:00 AM Eastern Daylight Time – UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, has been named the leader in G2’s Summer Grid® Report for Overall Satisfaction in Contact Center Operations Software. Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players in the contact center space.
UJET also earned 54 badges, including Leader, Best Usability, Best Support, Users Most Likely to Recommend, Leader Enterprise, Momentum Leader, Easiest Setup, Highest Performer, Easiest to Use, Best Meets Requirements, Best Results, Best Relationship, Highest User Adoption, Most Implementable and Easiest Admin.
Key Takeaways include:
- UJET has a 99 out of 100 score for user satisfaction – the highest of all category vendors evaluated
- UJET is #1 in the Momentum Grid for Contact Center Operations
- UJET is #1 in Satisfaction for Enterprise, Mid-Market & Overall Contact Center Operations Grid
“UJET is honored to be recognized by our customers around the world as their cloud contact center software vendor of choice,” said Vasili Triant, Chief Operating Officer, UJET. “Receiving best-in-class reviews from actual users of our product demonstrates the value UJET provides to teams and organizations. We’re committed to delivering the best value to our customers and that ultimately drives the best customer experience. Receiving top scores by G2 yet again is a huge recognition and shows the breadth of our platform and our ability to help solve the challenges our customers are facing.”
“It is the authentic voice of the customer that powers our reports at G2 – ranking software founded on users’ experience in buying, implementing and using it,” said Tom Pringle, Vice President, Research at G2. “We are delighted to highlight the tangible achievements of software solutions ranked on our site as they showcase the voice of the user while delivering valuable, actionable insights to other potential buyers and users.”
Reviewers praise UJET for its ‘ease of use, functionality, and speed.’ Highlights from some of our favorite reviews over the last quarter include:
- “UJET provides an easy-to-use platform with a multitude of features that help to deliver a seamless customer service experience.” –Director of Operations
- “My favorite thing about UJET is definitely how user friendly it is for Agents! Training was helpful, but the best thing about it all is that training is almost unnecessary because it’s so simple!” –Customer Service Team Lead
- “UJET makes it easy to see the information you really need, which makes the job easy. I particularly enjoy the feature that allows me to see agents in the queue in real-time. UJET has a nice user interface, it is clean, smooth and very user friendly.” –Trainer
To learn more about UJET’s G2 rankings and to read more about what customers are saying visit: https://www.g2.com/products/ujet/reviews
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.