Financial Services Virtual Agents: Enhanced Self-Service for Financial Clients
Offer Financial Services Virtual Agents - with a Human Touch
Many contact centers in the Financial Services sector are turning to virtual AI tools to augment their agent workforce, manage fluctuating interaction volumes, and automate routine tasks so agents can focus on more complex support issues.
However, traditional AI support solutions can feel robotic. As a result, they’re often viewed as an unwelcome roadblock and a point of frustration for the customer
UJET’s Virtual Agent was designed with a different approach. It supports intelligent, conversational AI for a more human-like conversation, and can offload a variety of simple or complex tasks traditionally supported by a live agent. It intelligently monitors consumer sentiment and can perform a warm handoff or route directly to an agent when appropriate.
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