UJET’s Virtual Agent: AI-Powered Conversation CX

Traditional AI support solutions can feel robotic, lack personalization, struggle to deviate from their pre-programmed vocabulary, and as a result, they’re often viewed as an unwelcomed roadblock and point of frustration that consumers have to work around before reaching a live agent.

As a native component of the UJET CCaaS Platform, Virtual Agent was designed with a different approach, and eliminates the complexity of multiple integrated systems. Conversational AI supports more natural and human-like interactions, and can offload a variety of simple and complex tasks traditionally supported by a live agent.

With UJET’s Virtual Agent, businesses deliver personalized and effective assistance via a natural interaction while improving customer satisfaction and enhancing contact center efficiencies.

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