UJET Workforce Management

The world is changing quickly, and your workforce is no exception. Just in time for today's changing workforce, UJET is introducing UJET Workforce Management: simple, flexible scheduling and real-time forecasting for the modern hybrid workforce. 

With UJET WFM you can

• Anticipate demand and plan more effectively
• Optimize staffing across voice and digital channels
• Reduce the complexities of managing a distributed, remote, or hybrid workforce
• Improve service levels over time with historical and real-time data analytics
• Engage employees where they are and how they want with customized agent and supervisor portals

Intuitive design, flexibility, and scalability are at the heart of UJET’s native workforce management solution. Increase agent productivity across all channels and extend agent engagement and satisfaction by deploying workforce management tools built for the cloud to improve the employee and customer experience.

Download the UJET WFM Datasheet