The Recession-Proof Contact Center Toolkit
In order to combat the current economic downturn, many companies today are changing business practices by cutting back their product and service offerings at the expense of customer and brand experience.
Our new Toolkit contains everything you need to survive - and even THRIVE - during a recession:
- Customer Service Skimpflation: The Impact on Sales, Retention, and Loyalty
- The Ultimate Guide to Recession-Proofing Your Contact Center
- 7 Contact Center Leaders on How to Thrive in a Recession
How A Recession Affects Contact Centers
As inflation continues to rise and the stock market continues to drop, organizations are facing the grim reality of a recession. Consumers are already cutting back on spending, particularly with companies that skimp on the customer experience.
In our new Recession-Proof Toolkit, we explore what economists are saying about the recession and what this means for contact centers.
Download the free Recession-Proof Contact Center Toolkit to get the strategies you need for your contact center to survive - and even THRIVE - during a recession.
79%
of consumers plan to cancel subscriptions or renegotiate contracts to offset the impact of rising costs
51%
plan to switch their services to lower cost providers
73%
expect to cut services based on poor customer and user experience
More Recession-Ready Resources
Learn How Turo is Innovating Customer Experience with UJET
“We strive to provide the support that our guests and hosts are asking for, and meet them where they want to engage whether online, over chat, over the phone, or via text. We want to provide experiences that enable resolutions with as little effort as possible.”
–Julie Weingardt, COO
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