ContactBabel Inner Circle Guide to Agent Engagement & Empowerment
Improving agent engagement and empowerment requires technology, HR and business processes to work together. An organization’s culture must become more trust-based and backed up by the technology required to:
- encourage agents to “own” the customer’s issue from start to finish
- reward and recognize agent achievements and knowledge
- provide agents more flexibility with their scheduling
- support remote working through effective team communications, coaching and robust IT systems
Download the ContactBabel Inner Circle Guide to Agent Engagement & Empowerment today to learn more.
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