The Inner Circle Guide to Voice of the Customer (VoC) 2023-24

Successful voice of the customer (VoC) programs enable closed-loop strategies to support customer retention, employee development, and multichannel experience optimization. These programs primarily focused on customer experiences and their attitude towards the brand.

Using large-scale analysis of call recordings (IVR and live agents), email, as well as CX surveys, these programs enable closed-loop strategies to support customer retention, employee development, and multichannel experience optimization.

The Inner Circle Guide to the Voice of the Customer is a comprehensive analysis of this important strategy covering everything from benefits, to starting a program, measuring success, and the future of VoC.

Download the 2023-24 version today!