Inner Circle Guide to First-Contact Resolution
First-Contact Resolution (FCR) is a critical call center measurement for gauging customer experience. Almost nothing about FCR is simple, and this report will help you measure and calculate it accurately.
Download the report to explore:
- The importance of First-Contact Resolution: ‘The Miracle Metric’
- Best practices for developing an FCR Plan
- Key metrics for effectively measuring FCR
- Improving FCR rates
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