The State of Artificial Intelligence in the Contact Center

Artificial Intelligence (AI) is driving a significant amount of innovation and investment in contact center systems and applications today. Contact center leaders looking to modernize and streamline their organizations with AI are asking:

• What are the underlying technologies?
• How, in its current state of evolution, it can AI be applied effectively and practically in each contact center solution?
• How can AI be used to enhance contact center performance?
• What are the key strategies and experiences that companies are expected to deliver?

Get the answers to these questions and more in this report.