Best Practices - Seamless Customer Experience: Combining AI, Virtual Agents, and Live Agents

In a recent international study, two-thirds of consumers said they believe customer service online and via mobile devices needs to be faster and more intuitive.

During this hour you will hear best practices on how and when to bring AI, chat, virtual agents, and live agents together to provide an optimal experience for your customers.

  • How a seamless CX starts before the interaction – using data and context for personalized routing
  • Bonding virtual and live agents for sentiment analysis, automated escalation, and contextual continuity
  • Using Virtual Agent specialization for better resolution on complex issues and inquiries
  • Where does AI optimize experiences across customer journeys
  • Why next-level digital experiences need intelligence from assisted-service channels
  • How AI powers self-service performance with continuous insights from the voice of the customer

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