Building the Foundation for a Generative CX Future

Generative AI has captured the world’s attention this year, and there’s certainly been no shortage of interest in how the technology will be transformative for customer experience (CX). Metrigy’s research shows adoption of generative AI technologies for CX is well underway, in use for basic functions such as summaries, classification, and content creation. More sophisticated applications are sure to follow in the not-too-distant future. But how does generative AI fit into the big picture?

Get a status report on the use of generative AI and other AI applications for CX based on Metrigy’s latest CX research, and get best-practices advice on how to build the foundation you’ll need for infusing advanced AI throughout your CX offerings.  

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