Streamlined customer service experience and embedded agent adapter for ServiceNow users
Simplify and Optimize Your Contact Center Operations by Integrating UJET With ServiceNow
Bring together the power of UJET and Google Cloud’s AI-first cloud contact center platforms with ServiceNow’s enterprise service management platform. For businesses using ServiceNow, this combination enables a more streamlined solution for agents, and a more unified consumer experience.
The integration enables a secure, encrypted, real-time data exchange between the Contact Center and ServiceNow’s Customer Service Management (CSM) solution, which can help predict intent, make dynamic routing decisions, and provide automated record updates. An embedded agent adapter simplifies workflows with all information presented in a single tab with extensive customization options.
ServiceNow Integration for UJET and Google Cloud Contact Center AI Platform
Secure, Encrypted, Real-Time Data Exchange
The integration ensures that customer data is securely exchanged between UJET and ServiceNow.
Automated Record Updates
Automatically update customer records in ServiceNow to reduce after call work and keep track of customer interactions.
Embedded Agent Adapter
Streamlined agent experience makes it easy for agents to access customer information and collaborate with other agents.
Support for Custom Surveys
Gather any feedback you need from customers.
Custom Field Lookup for Contact Matching
Customize the way that contact records are matched in ServiceNow.
Default User Config Option
Ensure that agents have the same initial settings across all channels.
Click-to-Call from CRM
Click-to-call from ServiceNow, which makes it easy for agents to connect with customers.
Custom Field Mapping
Map custom fields in ServiceNow to UJET data fields.
Custom Callback Number
Specify a custom callback number for customers.
Agent Status Inheritance
Inherit agent status from ServiceNow to UJET.