ServiceNow Integration

Streamlined customer service experience and embedded agent adapter for ServiceNow users

Simplify and Optimize Your Contact Center Operations by Integrating UJET With ServiceNow

Bring together the power of UJET and Google Cloud’s AI-first cloud contact center platforms with ServiceNow’s enterprise service management platform. For businesses using ServiceNow, this combination enables a more streamlined solution for agents, and a more unified consumer experience. 

The integration enables a secure, encrypted, real-time data exchange between the Contact Center and ServiceNow’s Customer Service Management (CSM) solution, which can help predict intent, make dynamic routing decisions, and provide automated record updates. An embedded agent adapter simplifies workflows with all information presented in a single tab with extensive customization options.

Efficient, Exceptional Service Across All Channels

Streamlined Agent Experience  

The embedded Agent Adapter for ServiceNow provides a single view of the customer, helping agents to better understand and resolve customer issues.

Unified Customer Experience

Deliver a consistent experience across all channels, regardless of whether they are interacting through the contact center, the website, or the mobile app.

Security & Compliance

Store all customer data natively in ServiceNow for a single source of truth, eliminating data silos and reducing the effort and complexity associated with global data compliance management.

ServiceNow Integration for UJET and Google Cloud Contact Center AI Platform

Secure, Encrypted, Real-Time Data Exchange

The integration ensures that customer data is securely exchanged between UJET and ServiceNow.

Automated Record Updates

Automatically update customer records in ServiceNow to reduce after call work and keep track of customer interactions.

Embedded Agent Adapter

Streamlined agent experience makes it easy for agents to access customer information and collaborate with other agents.

Support for Custom Surveys

Gather any feedback you need from customers.

Custom Field Lookup for Contact Matching

Customize the way that contact records are matched in ServiceNow.

Default User Config Option

Ensure that agents have the same initial settings across all channels.

Click-to-Call from CRM

Click-to-call from ServiceNow, which makes it easy for agents to connect with customers.

Custom Field Mapping

Map custom fields in ServiceNow to UJET data fields.

Custom Callback Number

Specify a custom callback number for customers.

Agent Status Inheritance

Inherit agent status from ServiceNow to UJET.

“UJET is very easy to use and it allows the agent to answer quickly and have more than one way to interact with the customer.”

Tanisha M.

Small-Business (50 or fewer emp.)

Read more customer reviews

Want to learn more about how UJET and ServiceNow are better together?

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