UJET Website Privacy Notice Archive

Last Updated: 1 June 2019 | Privacy Notice Archive


UJET’s dedicated team and awesome technology are disrupting the customer support space. Our SaaS platform replaces all of the convoluted systems, lines, and contact numbers of standard customer support with a stunningly simple SDK and Smart Actions – finger print, verification, real-time sharing (videos, photos, and screenshots) and effortless in-app texting – plus all data is encrypted, keeping customer data secure. We take the frustration out of customer support and in turn, provide a sleek, secure, and modern smartphone-era experience.

Your Privacy

Your privacy is important to us. Please read this privacy notice (Notice) carefully as it provides important information on who we are, how we collect, share and use personal data about you, and how you can exercise your privacy rights. In this Notice, references to “we,” “us,” “our,” or “UJET” are references to UJET, Inc., references to “you” or “users” are references to persons who access, use, and interact with content on our websites.

This Notice only applies to personal data we collect through our websites (such as https://ujet.cx) and any related UJET website (together the “Website”), product feedback and surveys and in connection with our events, sales and marketing activities. By sharing your personal information with us, and by continuing to use our Website, you confirm that you have read and understood the terms of this Notice.

For personal data that we collect:

• When your organization establishes an account with UJET and builds integrated applications, as a customer of organizations using our service as part of their integrated applications, use or otherwise interact with our services and related mobile and web-based applications, please see the UJET Privacy Notice .

If you have questions regarding this Privacy Notice, please contact us using the information in the ‘How to Contact Us’ section of this Notice.

Smart Links

We recommend that you read this entire Notice to be fully informed. That said, to make it easier for you to navigate we’ve provided links below so you can jump to a specific section if you’d like.

Your Privacy

Personal Data We Collect, Process and How We Use It

How We Share Personal Data

UJET Service Providers

Legal Basis for Processing Personal Data (EEA Visitors Only)

How to Access and Control Your Personal Data

Your California Privacy Rights

Other Important Privacy Information

Children’s Privacy

How to Contact Us

Personal Data We Collect, Process and How We Use It

UJET collects Personal Data from you when you visit our Site, and when you send us information or communications to provide you with information about our solutions that make it simple for any company to provide intuitive modern-day support, when you provide product feedback, surveys and in connection with our events, sales and marketing activities, and for the purposes described below.

In particular, we collect, process and use data as described below.

Data You Provide Voluntarily

We collect Personal Data from you, such as first and last name, title, company name, business and/or other telephone numbers, e-mail address, location, position, roles, mailing address, interests, preferences, and URL to your profile on LinkedIn, Twitter, and Facebook. The Personal Data is collected when you ask for marketing materials, enroll in newsletter subscriptions, register for events, follow UJET on social media, make a request for contact by a sales executive, provide interests or additional information through the use of features on our website. This data is collected to fulfill our agreement with you, communicate with you about the Website and our products, provide support for the Website, and provide promotional communications to you (in accordance with your marketing preferences).

Data We Collect Automatically

When you visit our Website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, the information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include information about how you use the Website, such as your Internet Protocol (IP) address, device and browser type, operating system, the features of the Website that you use and the time spent on those pages or features, the frequency with which you use the Website, search terms, the links that you click on or use, and other statistics.

We collect this information in server logs and by using cookies and similar tracking technologies to analyze trends, administer the website, track users’ movements around the website, gather demographic information about our user base as a whole, and deliver advertising. For further information about the types of Cookies and similar tracking technologies we use, why, and how you can control these tracking technologies, please see our Cookie Notice for more information.

How We Use Your Data

In general, UJET uses data to better understand our visitor’s and user’s interests, habits, and usage patterns for certain features, content, services, advertisements, promotions, and/or functionality available through the Website. We also use data to:

• Provide our Website, improve them and develop new products, services, features, and functionality, update, secure, troubleshoot, and provide support.;

• Personalize our Website and make recommendations; and

• Advertise and market to current and prospective customers, which includes sending promotional communications and content, performing event registration, targeting advertising, and presenting offers in accordance with current and prospective customers marketing preferences.

• We use the data for business operations, which includes analyzing performance, meeting our legal and regulatory obligations, developing our people, and performing research.

• We may also use this data to help detect, prevent, or investigate security incidents, fraud and other abuse and/or misuse of our websites.

As explained above , in fulfilling these purposes, we collect data from different contexts while you are using the Website, including analytics, viewing webinars, requesting documents, and other activities you perform using the Website, and we may use it in combination with data, such as company and business information, we obtain from our Service Providers to improve your user experience, to make informed business decisions, and for other legitimate purposes.

How We Share Personal Data

We do not sell your Personal Data. We do not share your data with third parties for the third parties’ independent business interests, including for their marketing purposes, unless you ask us to do this or give us your consent to do this.

• Any information you voluntarily choose to include in a publicly accessible area of the Website will be available to anyone who has access to that content, including other users.

• We may disclose personal data if required to do so by law or in the good-faith belief such action is necessary to comply with national, state and federal laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies or public authorities.

• We reserve the right to disclose personal data we believe, in good faith, is appropriate or necessary to: (i) take precautions against liability; (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity; (iii) investigate and defend ourselves against any third-party claims or allegations; (iv) protect the security or integrity of the Website and any facilities or equipment used to make the Website available; or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others, including our customers and our employees.

• Data about our users may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which data is transferred to one or more third parties as one of our business assets. In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your personal information, and choices you may have regarding your personal data.

• We may make certain non-personal data available to third parties for various purposes, including: (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Website.

UJET Service Providers

We work with third party service providers (in the European Economic Area (EEA) data protection law these are referred to as Processors) to provide development, hosting, maintenance, marketing, analysis, prospective customer contact information, manage and host events, provide communications, provide support for our sales and marketing activities and perform other services for us. Our Processors may have access to or process personal and other data about you in order to provide their services to us and in accordance with our instructions. We limit the personal and other data provided to Processors to data necessary for them to provide their services in a manner consistent with our purposes of collection.

We take steps to ensure that such third party service providers are contractually or legally required to maintain the confidentiality and security of such data, including the requirements to mitigate security risks by notifying UJET when they discover a privacy or security breach involving UJET’s personal data and to take immediate steps to correct or address the security failure that led to the breach. Our Processors, to the extent necessary, are also required to support requests for correction, modification, and deletion of personal data and other requests to support data subject rights. We also require them to impose equivalent requirements on their Sub-Processors.

More information, including a current list, regarding UJET’s use of Processors can be found here .

We only use your personal data as permitted by law. If you are a visitor from the European Economic Area (EEA), Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.

However, we will normally collect personal data from you only (i) where we need the personal data to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.

If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal data).

If we collect and use your personal data in reliance on our legitimate interests (or those of any third party), [this interest will normally be to operate our Website and communicating with you as necessary to provide our Website to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our marketing communications, events, and our Website, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate] we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, please contact us using the contact details provided under the ‘How to Contact Us’ section below.

How to Access and Control Your Personal Data

Depending on your country of residence, you may have the right to access and/or correct, restrict use, request deletion, request portability, object to processing of, and obtain a copy of your personal data. The steps to enable individuals to exercise these rights and fulfill these requests are outlined below. We may require appropriate identity verification information such as your name, address, email address or other information in order to complete these requests, to which we will respond within a reasonable timeframe.

You may request us to correct, modify, delete, obtain a copy, request portability or object to processing or restrict the processing of your personal data by contacting privacy@ujet.cx or by contacting us using the contact details provided under the ‘How to Contact Us’ section below.

Similarly, if we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level. Please see our Cookie Notice for more information.


We partner with third parties to manage our advertising on other sites. Our third party partners may use cookies and similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here. If located in the European Union click here. Please note you will continue to receive generic ads. Please see our Cookie Notice for more information.

Changes to Marketing Preferences

If we send you marketing communications, you may unsubscribe, modify preferences, or change the frequency of communications at any time by following the instructions contained within the communication. You may also opt-out of receiving direct marketing communications by contacting privacy@ujet.cx or by using the contact details provided under the ‘How to Contact Us’ section below.

Any changes you make to personal data, preferences or frequency of marketing communications will be reflected in active databases within a reasonable period of time. However, it may take up to ten business days for us to process your request and you may continue receiving promotional communications from us during that period.

If you are located in France, you can also send us specific instructions regarding the use of your personal data after your death, by sending email to privacy@ujet.cx.

We will take necessary steps to support these requests, to the extent that we are legally required to do so, within one month of receiving your request. Where we are not able to complete a request, we will inform you without delay and within one month of receipt of the request, providing our reasons for not taking the action requested.

You also have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Economic Area are available here.

Your California Privacy Rights

Residents of California have the right to request a disclosure describing what types of personal information we collected and the third parties with whom we shared personal data for direct marketing purposes during the previous calendar year. You may request a copy of this disclosure by contacting us via email at privacy@ujet.cx.

California Online Privacy Protection Act Notice Concerning Do Not Track Signals

Some Internet browsers include the ability to transmit “Do Not Track” or “DNT” signals. Our websites do not currently process or respond to “DNT” signals. Uniform standards for “DNT” signals have not been adopted that would enable us to do so. UJET will continue to monitor developments around DNT browser technology and the implementation of a standard to determine when it is viable to implement these signals on our websites and offer this choice to you. To learn more about Do Not Track, please click here.

Other Important Privacy Information

Security of Personal Data

The security of your personal data is important to us. We use appropriate physical, organizational, and technical safeguards designed to improve the integrity and security of data we collect and maintain. Please be aware that no security measures are perfect or impenetrable. We cannot and do not guarantee that personal data about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

Where We Store and Process Personal Data

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.

Specifically, the Website is hosted in the United States and our third party service providers and partners operate in the United States and in other countries around the world. This means that when we collect your personal information we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Notice as required by applicable local law, including the use of Model Clauses approved by the European Commission. We also participate in the EU-U.S. Privacy Shield and Swiss – U.S. Privacy Shield Frameworks. Please see our Privacy Shield Notice .

You may request details of such safeguards by contacting us at privacy@ujet.cx.

More information regarding our transfer mechanisms may be provided upon request.

Our Retention of Personal Data

Please note that while any changes you make will be reflected in active databases within a reasonable period of time, we may retain all information you submit when we have an ongoing legitimate business need to do so (this includes backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe we have a legitimate reason to do so.)

When we have no ongoing legitimate business need to process your personal data, we will delete it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Updates to this Privacy Notice

Please revisit this page periodically to stay aware of any changes to this Notice. We may update this Notice from time to time in response to changing legal, technical or business developments. When we update our Notice, we will take appropriate measures to inform you consistent with the significance of the changes we make, either by email, sent to the e-mail address specified in our database, or by means of a notice on this website prior to the change becoming effective. Your continued use of the Website after the revised Notice has become effective indicates that you have read and understood the current version of this Notice. We will obtain your consent to any material Notice changes if and where this is required by applicable data protection laws.

You can see when this Notice was last updated by checking the “last updated” date displayed at the top of this Notice.

Children's Privacy

Protecting the privacy of children is especially important. The Website is directed to people who are at least 18. If you are under the age of 18, you may not use the Website. We do not knowingly or intentionally collect personal data about children under 16. If you believe that we have collected personal data about a child under 16, please contact us at privacy@ujet.cx, so we may delete the information.

How to Contact Us

We hope any disputes relating to our protection of your personal data can be resolved in direct communication with you. Please contact us with questions or comments about this notice, personal data we collected and processed about you, our use and sharing practices, or your consent, correction, modification, or deletion choices by email at privacy@ujet.cx.

If you have a privacy concern, complaint, or a question for UJET’s Data Protection Officer, please contact us by sending email to privacy@ujet.cx. We will respond to questions or concerns within one month.

If you have a dispute with us related to our protection of your personal data, please contact us by email at privacy@ujet.cx. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

If we can’t resolve the dispute and you are not located in the European Economic Area or Switzerland, please see Section 21 (Dispute Resolution and Arbitration) of our Terms of Use, which describes how disputes will be resolved between us. As described in that section, the American Arbitration Association (http://www.adr.org/) will administer the dispute resolution proceedings. Please be sure to review our Terms of Use, including Section 21, before you use the Website.

Unless otherwise stated, UJET, Inc. is the data controller of Personal Data we collect through the Website. Our address is:

UJET, Inc.
Attn: Data Protection Officer
201 Third Street, Suite 950
San Francisco, CA 94103


If you have a technical or support question, please send email to support@ujet.cx to learn more about UJET Support.