A Seamless Migration Path for Current Avaya Customers

Many Avaya customers are scrambling to find a new contact center solution. But it can be extremely challenging to separate your true requirements from "the way we've always done things" and build the business case to streamline and accelerate your CX transformation. We're here to help.

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To help you prepare to make the switch, UJET is offering a ZERO-COST pre-migration assessment to all Avaya customers. 

You'll get:

  • A business case assessment and cost-benefit analysis for moving to the cloud
  • A complete catalogue of your current state and capabilities
  • An in-depth gap analysis of your current vs. desired future state, and
  • A phased roadmap and blueprint for migrating off of Avaya to achieve that future state, and
  • An optional pre-migration CX platform Clarity Analysis from our partner Blackchair to gain valuable insights before you make the switch.

With this assessment and toolkit, you'll be able to rapidly accelerate requirements gathering and vendor evaluations, to begin your Avaya migration proactively, instead of scrambling to make the switch when their plans for managing their $3B debt are made public.

Contact us to get started today.

Avaya Customers: UJET Offers CX Excellence, Built to Last

  • Superior call quality: consistent MOS scores of ~4.3
  • Support & Implementation: G2’s highest overall user satisfaction in Contact Center Operations for nine consecutive quarters
  • Consistent release schedule: new updates and features every two weeks
  • Integrations you need: native integration with major CRMs, plus option for custom CRM
  • Industry-leading scalability: tested to tens of thousands of agents per tenant
  • The industry’s first cloud-to-cloud failover solution: 100% uptime guarantee, with CX Intercloud
  • Google Partnership (CCAI Platform):  UJET has partnered with Google Cloud to extend its Contact Center AI (CCAI) into a native, AI-powered, contact center platform.

UJET offers a path for you to quickly return to CX excellence - with the the world’s most secure, reliable, and innovative Contact Center.

  • Set vision & understand future state
  • Conduct gap analysis
  • Define Roadmap
  • Build Business Case
  • Migrate to UJET!

UJET Migration Path for Avaya Customers

Learn more about our ZERO-COST pre-migration assessment for current Avaya customers.

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Frequently Asked Questions

The UJET business case assessment is offered at no cost for qualified prospective customers.

Depending on customer participation and available information, the process would take an estimated four weeks on average. Some cases may require more or less time.

  • A defined Contact Center vision, to include future targeted capabilities
  • Catalog of current state capabilities and technologies
  • Gap analysis between vision and current state
  • Roadmap to take customer from current state to vision
  • Business case detailing required investment and expected return

Clarity Analysis is an automated discovery service that analyzes your current CX platform to document what configuration is relevant, redundant, unused, or unusable. This will help give you a roadmap of what should or shouldn't be moved into UJET. We also analyze usage data and change data to understand areas that can be transformed when moving to UJET.

UJET is offering this pre-migration analysis as part of a defined process for qualified customers interested in making the switch from Avaya to UJET. The Clarity Analysis:

  • Can be utilized for existing cloud or premise-based contact centers
  • Automates the cataloging of the Customer’s Avaya for forensic analysis
  • Audits change continuously over the four weeks to study behavior
  • Documents what's relevant to the customer’s current Avaya solution

This accelerates the CX migration to UJET with a fact-based, data-driven approach.

Learn more about the Blackchair Clarity Analysis here.