As one of the most widely used customer relationship management platforms (CRM), Salesforce empowers brands to manage customers with a wide selection of tools and products.
The company’s yearly Dreamforce conference brings people from around the world to San Francisco’s Moscone Center for a week of sessions, workshops, keynotes, and training. Dreamforce 2018 had “more than 170,000 registered attendees” and “13.5 million online viewers” with more expected this year.
Customer experience doesn’t end with a single completed sale. It continues by developing a relationship with the customer through different channels. This relationship can result in repeat business, higher brand loyalty, and word-of-mouth referrals that convert to new sales. But to curate a strong customer relationship, a company needs a versatile CRM to support all customer types.
To help foster a positive customer relationship on the support side, UJET’s Salesforce integration maximizes agent efficiency by simplifying the agent experience. UJET’s cloud-native single instance-interface gives agents all the tools needed to complete support issues.
UJET’s Salesforce integration enables agents to serve customers quicker with data configuration and integrations that simplify the amount of work and close issues with fewer steps. Improving support with information search flexibility and the UJET Agent Adapter help reduce issue resolution and increase customer satisfaction.
The latest release is UJET’s SMS Adapter. The adapter enables enterprise-level call centers to leverage smartphone capabilities without needing a full CRM replacement. Agents can enhance conversations by requesting photos, videos, and other media directly from a customer to understand the context of an issue in record time.
Visit us at Booth #1909 at Moscone Center or schedule a meeting.
Watch the Opening Keynote at UJET HQ November 19 at 9:30 AM.
Attend our Happy Hour with Sitel Group at Soma Eats from 5:00 to 8:00 PM.
Looking forward to connecting soon.