5 Benefits of a Virtual Phone Systemby UJET Team |
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A virtual phone system is a communications platform that uses the internet to make and receive calls. It offers many benefits for small businesses, including reducing costs, increasing flexibility, automating customer service, and allowing communication across multiple channels. Virtual phone systems also provide valuable data and analytics that help businesses improve their customer experience.
We could go on for days about the benefits of having a virtual phone system, but here are five of the most compelling reasons.
5 Reasons to Invest in a Virtual Phone System
1. Virtual phone systems save you time and money.
With a traditional phone line, you can expect long and often complicated configuration, with physical installation that can disrupt your work environment.
With a virtual phone system, or virtual call center, all you need is high speed internet connection and voila! This ease of installation is especially handy for businesses who can’t afford to be disconnected for any period of time from their customers.
Historically, businesses have sourced a stack of different communication products, services, and systems to help their businesses remain operational and effectively communicate with customers, but juggling so many programs can get pricey, particularly when it comes to maintenance and usage fees.
The best small business phone system combines all of your needs into one stack so that you’re able to communicate cross-channel and you end up saving money in the long run.
2. Virtual phone systems give your team the flexibility to work remotely.
Remote work is here to stay, and with a virtual phone system, your business communication is freed from being tied to a single location.
Virtual business phone systems allow your company to be reached anywhere in the world, because they use Voice over Internet Protocol (VoIP). VoIP allows you to securely forward calls from your physical storefront directly to a personal phone, meaning you can take calls when you’re on the move or redirect calls to agents who aren’t in the office. Agents are also able to control their availability so that they can forward or send calls to a voicemail.
Not only are agents able to make and receive calls from their smartphones, but virtual phone systems allow them to take calls from any IP-based server, including laptops, desktop computers, tablets, conference phones, and smartphone apps. Having increased accessibility in the devices agents can use means you’re able to communicate with more customers.
3. Virtual phone systems use automation to cut out pain points in the agent and customer experience.
Virtual phone systems don’t just save you money in installation: they save you money by cutting out time-consuming work your agents don’t have to be doing and time your customers are spending on hold.
Business phone systems like UJET decrease hold times significantly through the use of a virtual agent who responds to frequently asked questions and queries. Through automation and menu trees, customers are able to self-direct themselves to the department or agent they need to speak with. This smooths out bumps in your customer experience like long wait times or transfers.
4. Virtual phone systems allow you to communicate across multiple channels.
Think about your traditional handset telephone. Sure, you can receive voicemails and calls on it, but beyond that, there isn’t much functionality.
An intelligent virtual phone system (like UJET) acts as a central hub blending together all of your channels into one seamless line of communication. If a customer is contacting you via the chat on your website, a social platform, phone, or email, all of that data is collected and united in a virtual phone system so that any agent on your team has access to full context about each customer and their interaction with your business.
Blended communication makes your business significantly more accessible to customers.
5. Virtual phone systems give you valuable data and analytics.
Virtual phone systems supply you with critical real-time data that helps you improve the experience for your customers. You can learn which times your phones are busiest, where your coverage is weakest, what your holidays look like, and what your customer-agent interactions look like. They also give you valuable data across your other channels, too.
These data points allow you to directly tie your communication with business results in a way that small businesses have historically never had access to, and with that information, your business can continue to evolve to meet and exceed customer needs.
How to find the best small business phone system
The right virtual phone system gives you the flexibility to choose the services you need right now as well as the services you’ll need in the future. It’s cost-effective and it’s secure, so your agents and customers can rest assured that their information is protected.
In summary, virtual phone systems are the unsung superheroes of customer service. Not only are they flexible and easy to use, but they allow businesses of any size to do more with less—make more connections, solve more problems, and learn more about what makes their customers tick.
Reduce operational costs, deliver personalized customer service, and streamline your customer service journey with a VoIP contact center solution that transcends omnichannel. Learn more about UJET Voice and how it can help you transform your customer experience.
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