Contact Centre Expo 2025
UJET is proud to be exhibiting and speaking at the Contact Centre Expo event.
Contact Centre Expo, co-located with the Customer Experience Expo showcases the latest and most effective technologies, strategies, and advancements for call and contact centre professionals and those in leadership roles, general management, customer experience, learning and development, IT, and operations, who are looking to excel in customer engagement.
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Join the UJET team at Contact Centre Expo - Europe's Leading Contact Centre Expo!
The Unified CX Mandate: Why Fragmented Systems and Data Dooms Personalized and Proactive CX
Connected Contact Centre Theatre
November 20, 2025
6.20 - 6.50 PM
According to a recent MIT study, 95% of gen AI pilots are failing. We believe that this is because most organizations are bolting on third-party AI to CX systems that were built on a shaky foundation, with siloed and fragmented business and customer data. Join this session to hear from UJET and one of their customers about why your transformation strategy needs to start with a platform that can seamlessly orchestrate CX across all customer touch points, and the crucial role that conversational analytics plays in helping you ground yourself in the truth behind every customer conversation so you can continually improve.