G2 Reviewers Prefer UJET Compared to NICE, Genesys, Talkdesk and Five9

G2 Ranks UJET #1 in User Satisfaction for the 6th Consecutive Quarter!

SAN FRANCISCO, CA – September 28, 2021 08:00 AM Eastern Daylight Time – UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, has been named the leader in G2’s Fall Grid® Report for Overall Satisfaction in Contact Center Operations Software. Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players in the contact center space. 

UJET also earned 51 badges, including Leader, Best Usability, Best Support, Users Most Likely to Recommend, Leader Enterprise, Momentum Leader, Easiest Setup, High Performer Enterprise, Easiest to Use, Best Meets Requirements, Best Results, Best Relationship, Most Implementable and Easiest Admin. 

Key Takeaways include: 

  • UJET has a 98 out of 100 score for user satisfaction – the highest of all category vendors evaluated
  • UJET is #1 in Satisfaction for Enterprise, Mid-Market & Overall Contact Center Operations Grid  
  • UJET is the leader across 16 G2 Fall Reports for 2021

“This continued recognition from G2 and our users really reinforces that there’s a changing of the guard taking place in the contact center market,” said Baker Johnson, Chief Marketing Officer, UJET. 

“The old omnichannel vendors are heavily invested in and promoting the status quo, but the market is desperate for disruption and innovation.

We’re grateful for the feedback from our UJET customers, because it validates that we’re delivering that innovation, and reinforces our commitment to making bold moves on their behalf.”

“Rankings on G2 reports are based on data provided to us by real users,” said Michael Fauscette, Chief Research Officer, G2. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.” 

Reviewers praise UJET for its ‘ease of use, functionality, and support,’ highlights from some of our favorite reviews over the last quarter include:

  • “UJET is the best customer support tool in the market! You can call and chat with customers and it’s very user friendly. Admin access will get you all the required reports to calculate customer satisfaction.” – Team Leader
  • “UJET was quick to grab from the start. Simple, yet elegant. Calls always go through and it sounds better than my phone, even! I love how you can view your own stats in real time. Perhaps what I liked best was how once I got used to the product, it was a walk in the park to use daily. Straightforward and easy!”– Corporate Customer Service Representative
  • “I recently started using UJET and I must admit, it’s pretty awesome and very easy to use! It’s definitely helpful for me to see how many calls I’m taking as it helps me always strive to take more and more calls.” – Help Desk Assistant

Additional Resources

About UJET

UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Learn more at www.ujet.cx and follow us on LinkedIn and Twitter.


Media Contacts

Holly Barker
UJET
pr@ujet.cx