UJET + Authority: Uniting Modern CCaaS 3.0 with Data Driven WFO and CRM

UJET customers enjoying the world’s most advanced contact center, now have easy access to one of the world’s most advanced WFO/CRM platforms.

We’ve combined Authority’s leading workforce management, quality management, and CRM capabilities with UJET’s CX features; CRM integration, unrivaled uptime architecture, AI, and advanced reporting capabilities.

With the UJET/Authority integration, you can finally get a modern omnichannel CCaaS solution combined with a single source of truth for your entire contact center’s performance.