UJET & Microsoft Teams Integration
Bring Agents, Customers, and Subject Matter Experts Together for Better Customer Experience & Real-Time Resolutions
Empower Seamless Collaboration & Connected Experiences with UJET & Microsoft Teams
Streamlined Agent Experience
Enhance agent efficiency and productivity with streamlined workflows and automatically route or transfer calls to individuals, groups or specific users within Microsoft Teams.
Real-Time Expertise & Connected CX
Enable agents to easily collaborate in real-time with experts across the organization and quickly resolve complex issues on the first interaction.
Achieve Superior Performance
Deliver exceptional customer service and superior performance by improving first-call resolution and eliminating callbacks and escalations.
Simplify and optimize your contact center operations by integrating UJET with Microsoft Teams
Directory & Presence Sync: Easily locate and connect with Teams users outside the contact center using the agent directory, enabling prompt service and higher first contact resolution. Leverage presence sync to determine agent availability and optimize collaboration.
High-Quality Voice Service: Ensure clear and reliable voice communications with carrier-grade voice services delivered securely using Microsoft's Direct Routing. Minimize dropped and abandoned calls, providing a seamless and dependable customer experience.
Streamlined Handoff & Resolution: Take advantage of configurable groups within Teams to eliminate manual handoffs and collaborate seamlessly, regardless of location or device, to resolve customer issues promptly. Route interactions directly to non-agent Teams users as needed to meet support SLAs as needed.