Whether your contact center supports a retail organization, financial services, or healthcare, a service outage can mean anything from lost revenue to lost lives.
100% UPTIME
UJET customers have enjoyed 100% TRUE UPTIME for the last 12 months running. Unlike any of our competitors, we’re measuring that on a 24/7, 365-days-a-year basis, with no exceptions for maintenance windows or telco outages. UJET is the only active-active-active contact center across both application and carrier layers.
Ready for a high-availability contact center you can rely on when your customers need you most?
Downtime tanks your NPS, erodes your customer loyalty, and results in customer attrition and lost revenue.
Yet despite bold service level agreements and uptime guarantees, most cloud contact center providers give themselves allowance for up to four hours every quarter for maintenance windows and additional exclusions for telco outages before they even begin measuring for their published SLA’s.
Small Outages Add Up!
| Availability | Downtime per Year (365 days & 24 hour cycle) |
|---|---|
| 99.9999% | 32 Seconds |
| 99.999% | 5 minutes, 15 seconds |
| 99.99% | 52 minutes, 36 seconds |
| 99.95% | 4 hours, 23 minutes |
| 99.9% | 8 Hours, 46 minutes |
| 99.5% | 1 day, 19 hours, 48 minutes |
Trusted by the most innovative & disruptive brands
“UJET shares our commitment to ensuring that support issues are being resolved with minimal touchpoints and in record time.”
Instacart
Kevin H.
Vice President of Engineering
“I absolutely love how everything I need to do to handle a customer’s issue is integrated seamlessly within UJET! From being able to merge calls with tickets to being able to call someone at the drop of a hat.”
Elizabeth L
“Easy tool to know CX information beforehand and very easy to make changes on customer information. Actions like ask for ID or proof of something in UJET help us to do our job easily and with efficiency.”
Victor N